Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email us at info@velvetsalt.com for instructions.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Store Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your store credit will be processed and emailed to you.

Sale items - Only regular priced items may be returned. Sale items cannot be returned.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@velvetsalt.com and send your item to: 15841 E Sunflower Dr, Fountain Hills AZ, 85268 United States.

 

Shipping
To return your product, you should mail your product to: 15841 E Sunflower Dr, Fountain Hills AZ, 85268 United States.

Email info@velvetsalt.com and we will provide you with a free return label.